Terms and Conditions
Introduction Welcome to Joyaux d'Ellet! These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our jewelry. By accessing our website or placing an order, you agree to comply with these terms. Please read them carefully.
1. Definitions
1.1 "We," "our," and "us" refer to Joyaux d'Ellet. 1.2 "You" and "your" refer to the user of our website or customer purchasing our products. 1.3 "Products" refer to the handmade jewelry items listed on our website.
2. Use of the Website
2.1 By accessing this website, you confirm that you are at least 18 years old or have obtained parental consent. 2.2 You agree not to use the website for any unlawful purpose, including but not limited to hacking, transmitting viruses, or breaching intellectual property rights. 2.3 Unauthorized use of this website may give rise to a claim for damages and/or criminal charges.
3. Product Information
3.1 All products are handcrafted and may vary slightly in color, size, and design from the images displayed on the website. 3.2 We make every effort to display accurate descriptions, but minor discrepancies may occur due to the handmade nature of our items. 3.3 Prices are subject to change without notice, but changes will not affect confirmed orders.
4. Orders and Payments
4.1 All orders are subject to availability and acceptance. 4.2 Payment must be made in full at the time of placing the order. We accept major credit cards, PayPal, and other methods specified on our website. 4.3 We reserve the right to cancel any order if payment is not received or if there are concerns regarding the payment method.
5. Shipping and Delivery
5.1 We offer shipping to the locations listed on our website. Shipping fees and estimated delivery times will be displayed at checkout. 5.2 We are not responsible for delays caused by external factors such as customs or courier issues. 5.3 Risk of loss and ownership of the products pass to you upon delivery.
6. Returns and Refunds
6.1 We accept returns and exchanges within 30 days of delivery if the product is unused and in its original packaging. 6.2 Custom or personalized items are non-refundable unless they arrive damaged or defective. 6.3 Refunds will be processed within 10 business days after the returned item is received and inspected. 6.4 Return shipping costs are the responsibility of the customer unless the return is due to our error.
7. Custom Orders
7.1 Custom orders require specific instructions and approval from the customer before production begins. 7.2 A deposit may be required for custom orders. 7.3 Custom orders are final and non-refundable unless defective.
8. Intellectual Property
8.1 All content on this website, including images, designs, and text, is the intellectual property of Joyaux d'Ellet and is protected by copyright laws. 8.2 You may not copy, reproduce, or distribute any content without prior written consent.
9. Limitation of Liability
9.1 We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. 9.2 Our liability is limited to the purchase price of the item in question.
10. Privacy Policy
10.1 We value your privacy and will only collect, store, and use your personal information as outlined in our Privacy Policy. 10.2 By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
11. Governing Law
11.1 These terms are governed by the laws of South Africa. 11.2 Any disputes will be resolved in the courts of South Africa.
12. Changes to Terms and Conditions
12.1 We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. 12.2 It is your responsibility to review the Terms and Conditions periodically for updates.
13. Contact Us If you have any questions or concerns, please contact us at:
Joyaux d'Ellet
Email: support@joyauxdellet.com
Thank you for choosing Joyaux d'Ellet.